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Ensuring a safe shopping experience for customers

Writer: Laxmi MathurLaxmi Mathur

shopping experience

Getting loyal customers is not easy and needs special efforts to get them. Introducing simple practices like senior shopping hours for people above 60 years of age or those with any pre-existing medical condition can win their hearts and make them visit the store again and again. Offering doorstep delivery service is another idea.


Similarly, store employees will also have to wear masks and keep sanitizer bottles at places in the store. Such practices make customers believe that the store makes every effort to keep them safe, which will make them trust it.


1. Focusing on the right product at the right place and right time:


Products that are for a special occasion or season, such as Valentine's Day, Diwali, Holi and others, should be segregated and placed at the forefront so that customers can get them quickly without searching. Since the purchases will be more, the profit margin will be higher.


Once the event is over, regular items can be placed in the front so that they do not find the products redundant. Similarly, changing the store layout helps customers pay attention to sections they may not have noticed before. Hence, rearranging products is important to promote the purchase of the right products at the right time.


2. Use of tools for efficient functioning:


Time is money and any human error can take a lot of time to correct. For example, maintaining a record of daily transactions manually can not only be tiring but is also prone to errors. It is important to make the best use of technology to automate this process. Hence, most stores have started using apps


The app works on smartphones, PCs or laptops, offering a convenient experience. People at any location can use it in a convenient manner as it supports multiple local languages, with the default being English. The simple and user-friendly interface and centralized system for accessing all store-related data saves time and helps store owners focus more on making profits.


Conclusion


Today, buyers look for the right products at the best prices, which can be fulfilled through efficient channels. By following the simple techniques mentioned above, one can easily make profits in the business. Moreover, technology can be leveraged to make profits by identifying opportunities and devising a strategy that matches the needs of customers. Since such shops cater to the basic needs of people, the business is least likely to incur losses. Hence, people who have a passion for the business and can arrange the basic capital requirements can start with a small grocery shop and gradually transform it into a bigger shop over time.


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